Help Center Account Managing Facing "Login Invalid" Issues? Let's Troubleshoot

Facing "Login Invalid" Issues? Let's Troubleshoot

Experiencing login issues can be frustrating. Here are several steps you can take to resolve the issue with your Easy Send SMS account:

  • Username & Password Accuracy:
    Double-check that you are entering the correct username and password. Ensure that 'Caps Lock' is off and you're not accidentally entering spaces.
  • Browser Cleanup:
    Sometimes, accumulated browser history and cache can cause login difficulties. Try clearing your browser's cache and cookies, then attempt to log in once more.
  • Alternate Browser:
    It could be a browser-specific issue. Switch to a different internet browser and see if that resolves the problem.
  • Too Many Failed Attempts:
    If you've tried entering your password too many times, you might have triggered a security lock on your account. Should you receive a notification about this, reach out to our support team for assistance.
  • Account Dormancy:
    Accounts that haven't been accessed for over two years might be suspended due to either prolonged inactivity or previous inappropriate usage. If this might be the case and you wish to resume using our services, please contact our support team for reinstatement.

    We're Here to Help with Your Account Access Issues.
    We recognize the importance of seamless access to your account. If you continue to face challenges, our dedicated support team stands ready to assist.

    When reaching out for help, it will expedite the resolution if you provide specific details like:
  • The 'Easy Send SMS' username you're attempting to use for login.
  • A clear description of the problem you're encountering.
  • Your swift resolution is our priority. Please contact our support team, who are on standby to assist and guide you through any difficulties.