Having Trouble Sending SMS? Here's a Checklist to Help
Sender ID & Message Type: First, ensure you've correctly input your 'Sender ID' and selected the appropriate message type. An incorrect or missing Sender ID might prevent the SMS from being dispatched.
Avoid Prefixes: The numbers you're sending to should be inputted without prefixes like '00' or '+'. For instance, instead of '+1234567890', use '1234567890'.
Content Restrictions: Our system is designed to maintain a high standard of communication. This means we do not allow spam content, misleading information, or any content that goes against our terms of use. Ensure your message adheres to these guidelines.
Account Status: Double-check your account status to ensure it's active and you have sufficient credits or balance to send the message.
Network Issues: Sometimes, external network or carrier issues could prevent the delivery of SMS. It's rare, but it's worth being aware of.
Contact Support: If you've gone through the above steps and are still facing issues, our support team is here to help. They'll guide you through troubleshooting or provide solutions to any potential problems you might be facing.
Remember, our goal is to ensure smooth and efficient SMS communication for all our users, so please don't hesitate to reach out if you need assistance.
