General FAQ
Verifying the delivery status of your messages is crucial for ensuring that your communication reaches its intended recipients. EasySendSMS provides several tools and methods for checking the delivery status of your messages. Here’s a comprehensive guide on how to verify delivery status and what to do if you encounter issues.
Delivery Receipts: EasySendSMS offers delivery receipts that confirm whether a message has been delivered to the recipient's carrier network. Delivery receipts are typically provided as part of the SMS API response or available in the user dashboard. These receipts indicate that the message has been processed by the carrier, but not necessarily that it has been displayed on the recipient’s device.
Handset Delivery Receipts: For a more detailed confirmation, handset delivery receipts provide information on whether the message has been delivered to the recipient's device and acknowledged. This type of receipt offers a higher level of assurance that the message has been received by the recipient.
Delivery Reports: EasySendSMS provides delivery reports that offer insights into the status of your messages. These reports include details such as the message ID, recipient number, delivery status, and any error codes or reasons for failure. You can access these reports through the EasySendSMS dashboard or via API endpoints.
API Status Endpoints: If you're using the EasySendSMS API, you can check the delivery status of your messages using specific status endpoints. These endpoints allow you to query the status of individual messages or batches of messages, providing real-time updates on their delivery status.
Review Delivery Receipts: Check the delivery receipts and reports for any indications of issues, such as error codes or failure reasons. This information can help you identify why a message may not have been delivered and take corrective action.
Verify Recipient Details: Ensure that the recipient’s phone number is correct, including the country code and formatting. Incorrect phone numbers can result in messages not being delivered.
Check for Carrier Issues: Sometimes, carrier network issues can affect message delivery. If you suspect carrier problems, contact the carrier or EasySendSMS support for assistance in resolving the issue.
Monitor Message Content: Ensure that your message content complies with carrier and regulatory guidelines. Messages containing prohibited content or keywords may be blocked or filtered out.
Test and Resend: If a message appears to have been delivered but the recipient reports not receiving it, consider resending the message. This can help determine if the issue was a temporary glitch or if there’s an ongoing problem.
Contact Support: If you continue to experience issues with message delivery, contact EasySendSMS customer support. Provide them with the necessary details, including message IDs and delivery receipts, to help them investigate and resolve the issue.
In conclusion, verifying the delivery status of your messages is essential for ensuring effective communication. By using delivery receipts, handset delivery receipts, and status endpoints, you can monitor the status of your messages and address any issues that arise. With these tools and troubleshooting tips, you can ensure that your messages reach their intended recipients and maintain a high level of communication reliability.
